Privacy Policy

1. Who We Are

Aircon4Homes is a trading name of 4Facilities Ltd, a company registered in England and Wales. We provide domestic air conditioning installation services across East Sussex, West Sussex, Kent, Surrey and Hampshire.

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it through our online quote form. This may include:

• Your full name
• Email address
• Phone number
• Postcode and approximate location
• Details about your property and installation requirements (room type, room size, electrical supply)

We also collect limited technical data automatically when you visit our website, including your IP address, browser type, and pages visited. This is collected via cookies and analytics tools (see Section 7).

3. How We Use Your Data

We use your personal data for the following purposes:

We will never sell your personal data to third parties, nor use it for unsolicited marketing without your explicit consent.

4. How Long We Keep Your Data

We retain enquiry and lead data for a maximum of 24 months from the date of submission, after which it is securely deleted. If you become a customer, we retain your records for 7 years in accordance with HMRC requirements for business records. You may request earlier deletion at any time (see Section 6).

5. Who We Share Your Data With

We share your data only with trusted third-party service providers who process it on our behalf, under strict data processing agreements:

• Resend — transactional email delivery (your confirmation and estimate emails). Data processed in the EU/UK.
• Google — website analytics (Google Analytics, if enabled) and Google Maps/Places API for our reviews widget. Subject to Google's privacy policy.
• Our hosting provider — your data is stored on secure servers within the EU.

We do not transfer your personal data outside the UK or European Economic Area (EEA) without appropriate safeguards in place.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate data.
• Right to erasure — you may ask us to delete your data, subject to our legal obligations.
• Right to restrict processing — you may ask us to limit how we use your data.
• Right to data portability — you may request your data in a structured, machine-readable format.
• Right to object — you may object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. Cookies

Our website uses cookies and similar technologies in accordance with the Privacy and Electronic Communications Regulations (PECR). We use the following types of cookies:

You can manage your cookie preferences at any time using the cookie banner displayed when you first visit our site, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to our lead management system is restricted to authorised personnel only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: